Mezzanine Floor Lifts - page 3

Customer Support
Maintaining good relationships with our customers is of paramount importance to Transdek, which is
why we guarantee the highest possible level of support throughout the lifetime of your equipment. We
pride ourselves on the excellent service history of our products and have invested heavily in the
development of optimal after sales systems to ensure your ongoing satisfaction.
Transdek offer a range of Service Level Agreements (SLA’s) that can be tailored to suit each of our
customer’s specific operational requirements.
Planned Preventative Maintenance (PPM):
Regular services are recommended (minimum 2 per annum depending on usage) to help prolong
product lifetime and to minimise risk of breakdown. Services can be carried out by Transdek’s skilled
service technicians or, as part of our flexible PPM packages, we can provide technical assistance to
support customers’ own, in-house maintenance programmes.
Technical Assistance:
Transdek’s network of over 70 trained service engineers offers emergency technical assistance 24/7 365
days of the year.
Spares:
We maintain high-level stocks of spares both in-factory and with our service engineers, enabling a rapid
response to your servicing requirements. Tailored bonded spares packages are available for in-house
maintenance.
Warranty:
A 12-month warranty is provided as standard with all of our mezzanine floor lifts (subject to servicing);
enhanced warranties are available with certain SLA packages. All warranty projects are managed via our
internet-linked central product database.
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