Maintaining good relationships with our customers is of paramount importance to Transdek, which is why we guarantee the highest possible level of support throughout the lifetime of your equipment.  We pride ourselves on the excellent service history of our products and have invested heavily in the development of optimal after sales systems to ensure your ongoing satisfaction.

Our equipment is specifically designed to facilitate efficient and cost effective maintenance, with full training given to operators and in-house technicians to help ensure lifetime reliability and to assist in front-line trouble shooting.

From the point of your initial enquiry, we put our engineering and technical capabilities, and our industry expertise, at your service, consulting with you every step of the way to ensure the optimal products and solutions for your business. 

Your business is important to us and your feedback is taken seriously.  We track all call-outs and customer comments to loop back into our development process so that we can work to continually improve both product and service performance.

 
   Service Level Agreements (SLA’s)

   Transdek offer a range of service level agreements that can be tailored to suit each of our
   customer’s specific operational requirements.

   Planned Preventative Maintenance (PPM): is recommended to help ensure continuous
   productivity in the loading bay and to prolong equipment lifetime. PPM packages can be
   designed to provide regular, 3 – 6 month servicing by Transdek-trained, highly-skilled service
   technicians, or simply to support customers’ own, in-house maintenance programmes with
   telephone and online technical support.

   Technical Assistance:  Because we understand the criticality of product flows to your business,
   on the rare occasions that equipment does break down, we focus all of our efforts on providing
   rapid and decisive response. Transdek’s network of service agents offers emergency technical
   assistance 24/7 365 days of the year. Standard service levels provide 4 hour response times –
   we aim to average response times closer to 2 hours.

   Spares

   We maintain high-level stocks of spares both in-factory and with our service engineers,
   enabling a rapid response to your servicing requirements. Tailored spares packages are
   available for in-house maintenance.

   Modular Design:  Transdek’s products are all designed on a modular basis with unified parts. 
   This allows fast and efficient replacement of parts, whenever required, throughout the lifetime
   of your machinery. Universally available, industry-standard parts are used for all electrical and
   hydraulic components on our products to ensure a high degree of flexibility in sourcing
    your spares.

   Warranties

   We provide a standard 12-month warranty on all of our products but, based on the
   stress-engineered designs and rigorous testing processes of our equipment, we are able
   to offer enhanced warranty provisions of up to 4 years on certain products. These extended
   warranties are available as part of some of Transdek's SLA packages and are dependent on
   following regular preventative maintenance programmes.
 
   To ensure that Transdek’s warranty work is carried out quickly and efficiently, all warranty projects
   are carried out by Transdek-trained service technicians and engineers and managed via our
   internet-linked central product database.