Servicing & After Sales
Maximising reliability throughout your product’s lifetime
Maximising reliability throughout your product’s lifetime
We understand the importance of keeping product flows moving. Even the most reliable and durable loading bay equipment requires the right support to maintain performance, safety and operational continuity.
That’s why Transdek now provides servicing, maintenance and repair directly across our full range of loading bay and lift solutions. As the original equipment manufacturer, our in-house service team brings unrivalled product knowledge, ensuring your equipment is maintained by the engineers who designed and built it.
From installation through to long-term operation, we offer expert lift servicing tailored to your site and usage requirements. With Transdek servicing, you benefit from a single, accountable partner throughout the lifecycle of your equipment — delivering confidence, continuity and long-term reliability.
Planned Preventative Maintenance (PPM) is essential to keeping your lift operating safely, efficiently and reliably throughout its working life. As the original equipment manufacturer, Transdek is uniquely placed to carry out PPM using in-depth product knowledge and approved service procedures.
We recommend that every Transdek lift enters a PPM programme 12 months after installation, with servicing carried out every 6 or 12 months, depending on lift type, usage and operating environment.
Regular PPM helps to:
Identify wear and potential issues before they lead to breakdowns
Maintain safety, reliability and regulatory compliance
Extend the lifespan of your lift and protect your investment
Ensure consistent performance in demanding operational environments
All servicing is carried out by trained Transdek engineers using genuine parts and site-specific knowledge, giving you confidence that your lift is maintained exactly as intended.
To help minimise downtime, Transdek offers site-specific spares boxes tailored to each individual lift. These boxes are stocked with essential and long-lead components — including rams, ropes, pulleys, and key mechanical, hydraulic and safety parts — all stored on site and ready when needed.
By having the right parts available from day one, repairs can be completed more efficiently, reducing disruption and helping keep operations moving.
Key benefits:
Faster repairs
Reduced downtime
Peace of mind with critical components held on site
From the moment we contacted Transdek, we were really impressed with their professionalism, their ‘can do’ approach and the fast response from their team of engineers. They made sure the loading area was back up and running as soon as possible, which was vitally important in us being able to achieve our target opening day.
Development Project Manager (North) at Tesco
