After Sales
Exceptional support throughout the lifetime of your products
Exceptional support throughout the lifetime of your products
We understand the importance of maintaining product flows in today’s fast-moving, just-in-time markets. Even the most reliable, durable loading bay equipment needs 24/7-dedicated, lifetime support.
Our sister company, Fen-Bay Services, are a leading provider of servicing and aftercare on lifts and loading bay products and can offer dedicated service, maintenance and repair packages on all of Transdek’s products.
With a network of over 100 service engineers offering 24/7 emergency assistance, Fen-Bay Services are able to provide exceptionally fast response times and fix rates.
We offer a 5-year warranty as standard on many of our loading bay products. Our PDA-linked after sales care gives you exceptionally fast response times, fix rates and access to spares.
Visit Fen-Bay Services
A range of flexible SLA’s are available through our sister company Fen-Bay Services and can be tailored to your specific operational requirements.
Our sister company, Fen-Bay Services, have a nationwide network of service engineers who offer rapid-response emergency technical assistance 24/7 365 days of the year. Standard service levels provide 4 hour response times but typically average closer to 2 hours.
We offer a 5-year warranty as standard on many of our loading bay products – dependent on regular preventative maintenance programmes. Extended warranties may be available.
PPM is recommended to help ensure continuous productivity in the loading bay and to prolong equipment lifetime. Customised PPM packages are available from Fen-Bay Services and can either provide regular servicing every 3-6 months, or to support your in-house maintenance programmes.
Our investment in the latest PDA technology means we can offer you better after sales care than ever, including: faster response times, live-status access to each job via our customer portal, more closely-tailored servicing, improved spares tracking and first fix rates, and live ETA’s.
We maintain high-level stocks of spares both in factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored critical spares and training packages are available for in-house maintenance.
Modern modem technology in our loading bay controls gives service engineers an optional mobile login capability. This enables real-time remote trouble shooting, as a faster and more cost-effective alternative to traditional call-outs.
Our modular loading bay products are all designed for the fast and efficient replacement of parts. Universally available, industry-standard parts are used for all electrical and hydraulic components to give you flexibility in sourcing your spares.
We offer a complete product refurbishment service to extend product lifetime and cost-effectiveness. Minor refurbishments can typically be carried out onsite. Where equipment is removed, we can supply short-term, interim loading solutions.
All our modular loading bay equipment can be easily and cost-effectively relocated. This saves on dilapidation costs, extends product lifetime (avoids write-off and re-purchasing), and gives you the flexibility to quickly and cost-effectively adapt your logistics in future.
From the moment we contacted Transdek, we were really impressed with their professionalism, their ‘can do’ approach and the fast response from their team of engineers. They made sure the loading area was back up and running as soon as possible, which was vitally important in us being able to achieve our target opening day.
Development Project Manager (North) at Tesco
