After Sales

Exceptional support throughout the lifetime of your products

EXCEPTIONAL CUSTOMER SUPPORT

We understand the importance of maintaining your product flows in today’s fast-moving, just-in-time markets. Even the most reliable, durable loading bay equipment needs 24/7-dedicated, lifetime support. And that’s what we offer.

Our goal is to optimise productivity and minimise downtime in your loading bay. Which is why we guarantee you the highest possible level of technical assistance via our international network of service engineers.

We offer a 5-year warranty as standard on many of our loading bay products. Our PDA-linked after sales care gives you exceptionally fast response times, fix rates and access to spares. And we can also provide a remote troubleshooting capability to further help reduce downtime and costs.

From the moment we contacted Transdek, we were really impressed with their professionalism, their ‘can do’ approach and the fast response from their team of engineers. They made sure the loading area was back up and running as soon as possible, which was vitally important in us being able to achieve our target opening day.

Development Project Manager (North) at Tesco

AFTER SALES: WHAT WE OFFER YOU

SERVICE LEVEL AGREEMENTS

We offer a range of flexible, PDA-linked SLA’s that can be tailored to your specific operational requirements. Incorporating the latest PDA technology, our after sales provision guarantees you an exceptional level of dedicated, accurate, lifetime support

TECHNICAL ASSISTANCE

Our nationwide network of service agents offers rapid-response emergency technical assistance 24/7 365 days of the year. Standard service levels provide 4 hour response times – we typically average closer to 2 hours

WARRANTIES

We offer a 5-year warranty as standard on many of our loading bay products – dependent on regular preventative maintenance programmes. All warranty works are carried out by Transdek’s service engineers and managed via our PDA-linked central product database

PLANNED PREVENTATIVE MAINTENANCE

PPM is recommended to help ensure continuous productivity in the loading bay and to prolong equipment lifetime. Our customised PPM packages can either provide regular servicing every 3-6 months, or to support your in-house maintenance programmes

PDA-MANAGED CARE

Our investment in the latest PDA technology means we can offer you better after sales care than ever, including: faster response times, live-status access to each job via our customer portal, more closely-tailored servicing, improved spares tracking and first fix rates, and live ETA’s

SPARES

We maintain high-level stocks of spares both in factory and with our service engineers, enabling a rapid response to your servicing requirements. Tailored critical spares and training packages are available for in-house maintenance

REMOTE TROUBLE SHOOTING

Modern modem technology in our loading bay controls gives service engineers an optional mobile login capability. This enables real-time remote trouble shooting, as a faster and more cost-effective alternative to traditional call-outs

MODULAR DESIGN

Our modular loading bay products are all designed for the fast and efficient replacement of parts. Universally available, industry-standard parts are used for all electrical and hydraulic components to give you flexibility in sourcing your spares

REFURBISHMENT

We offer a complete product refurbishment service to extend product lifetime and cost-effectiveness. Minor refurbishments can typically be carried out onsite. Where equipment is removed, we can supply short-term, interim loading solutions

RELOCATIONS

All our modular loading bay equipment can be easily and cost-effectively relocated. This saves on dilapidation costs, extends product lifetime (avoids write-off and re-purchasing), and gives you the flexibility to quickly and cost-effectively adapt your logistics in future

Remote Trouble Shooting

Available on all products

National & International Coverage

24/7 365 rapid-response support

Full Refurbishment Service

Up to double the product lifetime

Modular Relocation Service

Products easily moved – rather than write-off with move
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